Support
Email sbmaster@arkemberllc.com and include your district name. Ark & Ember LLC answers billing, access and setup questions directly.
A student's class code does not work.
Codes expire Sunday night so each week starts fresh. Open Teacher Mode to see or rotate this week's code.
A teacher cannot open Teacher Mode.
Their district email must be on the district staff list and their email must be verified. A district steward can add them in the District Console.
Students do not need accounts, right?
Correct. Students enter a class code and a nickname. No student emails, no student passwords.
The word is not read aloud.
The pronouncer uses your device's own speech voice. Check the volume, and on some devices tap the page once so the browser allows audio.
How do we pay?
Districts are invoiced for the annual license. Purchase orders are welcome — send yours to the support address below.
Longer answers on trials, setup, sign-in, privacy, standards and year-end cleanup are in the District Questions & Answers.
New district? Request a district workspace.